Crisis Intervention Training
Bringing awareness of 10 mental health patients in crisis, as an example, and the 4 different types of violent patients they can become when in crisis, or when not managed by EMS or PD properly. Safety, mitigation, verbal defusing techniques, knowing when to "bow out," and how empathy, not sympathy, can reduce exposure to patients attaching prehospital providers. Patient advocacy for providing the patient with the right resource hospital and no longer discarding this patient population.
Why Crisis Management is Important | Amanda Flowers Peterson | TEDxRedding
Amanda Flowers Peterson grew up in adversity, experienced personal crisis, and for the past decade has devoted her efforts to helping others manage the inevitable crises of life. In this 10 minute talk, she shares why crisis management should be a community service and how you can help. Amanda Flowers Peterson grew up in adversity. An abusive home, racial bullying, and losing her best friend to suicide are only a few of the examples she uses to express what she’s had to overcome. She founded Zion Crisis Navigational Services to provide to the community the basic help that she did not have, but so desperately needed in the midst of her own crises. While Amanda sought help to heal from her past, she deeply studied and learned about the services out there to help others like herself. Learning the ins and outs of the non-profits, government systems, and programs that many times failed her is how she became the person she now believes everyone deserves — an advocate. With over ten years’ experience in advocacy and activism, she also spends time giving back to the community as a Shasta County Brave Faces speaker/advocate and serving as a Connect Pastor for Bethel Church, specializing in supporting crisis solutions.
Brene Brown on Empathy
What is the best way to ease someone's pain and suffering? In this beautifully animated RSA Short, Dr Brené Brown reminds us that we can only create a genuine empathic connection if we are brave enough to really get in touch with our own fragilities.
Mastering De-Escalation Skills in a Psychiatric Healthcare Setting (Unrestrained Episode 76)
In this interview, training specialist and CPI Certified Instructor Christian Milovich explains how he accomplishes meaningful refresher training of CPI’s Nonviolent Crisis Intervention® at Oaklawn Psychiatric Center, a mental health center serving 4 cities on 4 campuses in northern Indiana. Christian believes that verbal de-escalation and physical holding skills can be an invaluable asset to healthcare workers who deal with a range of challenging behaviors. But he's also keenly aware that these skills are only meaningful if the people using them have the recall and facility that frequent refresher training provides.